Help

How booking works

Choose a business, pick a service and a time, and send a request. The business accepts it, declines it, or suggests another time. You see the answer in the app; for important news you have not opened, we also send an SMS.

Paying

You pay the business directly, in the way you agree with them, when you get the service. Teofil never takes or holds your money and never asks you to pay in the app. If someone asks you to pay a deposit before your visit, you can report them from their page in the app (the flag at the top).

Changing or cancelling

Open the booking under Bookings and choose Cancel. Please cancel early so the time can go to someone else.

Messages

You and the business write to each other in the app, in the thread that belongs to your booking. Neither of you is given the other's phone number. A thread closes a week after the visit. If someone is rude, asks you to pay before your visit, or asks you to leave the app, tap the menu in the thread to report or block them; our team then sees the last messages of that thread.

For businesses

Your page and booking requests are free. Pro is a monthly plan you pay us for, by mobile money; it never touches your customers' money. Verification is free on every plan. It uses photos of your work and of you at your workplace, and nothing else.

Deleting your account

In the app, open Account and choose Delete my account. If you no longer have the app, you can delete your account here.

Something wrong?

Report a business from its page in the app. Our team looks at every report.